Delivery & Returns
All orders are processed and shipped within 2 days unless it's a custom order
WE SHIP WORLDWIDE
UK Royal Mail 1st Class signed for shipping - £2.95
EU - Royal Mail Tracked and/or signed for (dependent on the destination country)
International shipping - £9.60 - Royal Mail Tracked and/or signed for (dependent on the destination country)
Free shipping on all UK orders over £30
UK Royal Mail first class signed for post - £2.95
Normally delivered in 1-2 days but can take up to 5 days during peak times.
EU & INTERNATIONAL SHIPPING
All EU and International shipping is tracked and will be sent via Royal Mail in the UK and via the local postage provider once in your country. Please note, there may be additional charges to be paid upon delivery
Europe 3 – 10 days
USA up to 2 weeks
Everywhere else up to 3 weeks
(Can take longer during busy times)
LOST OR DELAYED ORDERS
Orders are delivered quickly and securely but on rare occasion that your package is missing or delayed please contact us at email@example.com
Please wait up to 5 days for UK orders and at least 3 weeks for international deliveries.
RETURNS AND EXCHANGES
Should you not be happy with your purchase for any reason we will offer you a refund or exchange (any shipping charges are not refundable) if items are returned within 14 days in original unworn condition and packaging.
An order number will need to be provided for any returns or exchanges.
Once we have received the returned item and processed it you will be refunded via your original payment method (minus shipping charges) and we will confirm the details via email.
Should your item of jewellery arrive with you and have a fault please email us at firstname.lastname@example.org within 14 days and we will offer you a refund, replacement or exchange. We would ask you to send a photo of the fault with the email please.